FAQ's

  1. Where can I purchase JKS products?
  2. Where can I purchase genuine JKS replacement parts?
  3. Where can I obtain installation instructions or a parts diagram for my JKS product?
  4. What do I do if I have a technical question about a JKS product?
  5. What is the warranty on JKS products?
  6. Do I need to have a Return Authorization in order to return a JKS product?
  7. Can I maintain or service JKS products myself?
  8. Can I call customer support and speak directly with a Customer Support Technician?
  9. How can I order a catalog?
  10. Are JKS products made in the USA?

Q: Where can I purchase JKS products?

We maintain a worldwide network of dealers and distributors that sell the full range of JKS products. To locate the nearest authorized dealer within the USA, please use our Dealer Locator. For a list of authorized dealers in Canada and other parts of the world, refer to our International Dealers page.

You also have the option of purchasing JKS products online directly from us. Our web site features secure online ordering, economical shipping, and the most up-to-date information about JKS products.

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Q: Where can I purchase genuine JKS replacement parts?

You can purchase genuine JKS parts online through our website by visiting the Replacement Parts section. For assistance with parts identification, or if you are unable to find the part you are looking for, please call tech department at
(517) 278-1226.

Q: Where can I obtain installation instructions or a parts diagram for my JKS product?

You can access product installation instructions in PDF format by visiting the Installation Instructions page on our website. Note: Adobe Acrobat Reader® is required to view and print these electronic documents.

For parts diagrams please refer to the Replacement Parts section.

Q: What do I do if I have a technical question about a JKS product?

If you have technical questions about any of our products, please send us an email from the Contact Us page.

You may also find the answer to your question within the Installation Instructions of Parts Diagram for product.

For immediate assistance, you may call our tech department at (517) 278-1226 during normal business hours – Monday through Friday, 9:00 am to 6:00 pm Eastern Time.

Q: What is the warranty on JKS products?

Your JKS purchase is covered by a Lifetime Limited Warranty provided exclusively by JKS Manufacturing, Inc. This Limited Warranty is the only warranty made in connection with purchase and is subject to the terms outlined on our Warranty page.

Q: Do I need to have a Return Authorization in order to return a JKS product?

Yes. If you need to return a JKS product for any reason, you must contact us by telephone BEFORE returning merchandise. You will be issued an RGA (Returned Goods Authorization) number, which must be clearly visible on the outside of the package. Returns without an RGA number may be refused. For more information about our return policy, please refer to our Terms and Conditions.

Can my local JKS dealer repair or replace my product under warranty?

No. All product warranty and service related issues must be directed to JKS Manufacturing, as our dealers and distributors cannot make judgment on warranty claims. For questions regarding product support and installation, please refer to the Support section of our website.

Q: Can I maintain or service JKS products myself?

Most likely, yes you can. Maintaining your JKS product is easy. In most cases it only involves keeping the product relatively clean and lubricating any grease ports during regular service intervals. The specific maintenance requirements vary by product. You can always find maintenance instructions at the end of the product Installation Instructions.

In the unlikely event that your product requires service or repair, we offer all of the parts necessary to do the job yourself. We design our products to be completely rebuildable and easy to service so that you can get your Jeep back on the road as quickly as possible. No need to wait for parts to be shipped from overseas because we manufacture everything ourselves. Visit our Replacement Parts section to order parts and view diagrams for parts identification.

Q: Can I call customer support and speak directly with a Customer Support Technician?

Absolutely. You may call our customer support department at (517) 278-1226 during normal business hours – Monday through Friday, 9:00 am to 6:00 pm Eastern Standard Time.

Q: How can I order a catalog?

You can request a printed catalog of JKS products be mailed to you by sending us an email from our Contact Us page.

You may also call our customer support department at (517) 278-1226 during normal business hours – Monday through Friday, 9:00 am to 6:00 pm Eastern Standard Time.

Q: Are JKS products made in the USA?

You better believe it! JKS products are ALWAYS manufactured in the USA, using ONLY premium grade materials and state-of-the-art machinery. Products are assembled by American workers right here in the great state of Michigan. We are extremely proud of this fact and believe it’s one of the advantages we have over our competitors.